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Terms & Conditions

Last updated: 25 September 2026

These terms apply to stays booked directly with StayAtAloha, operated by RAHUL KHANNA HUF (GST 30AAXHR1935E1Z3), Anjuna, Goa. By confirming a booking you agree to them.

1. Words we use

“We” and “us” mean StayAtAloha. “You” means the person making the booking, who is responsible for everyone in their group. “Property” means the villa or apartment you book.

2. Enquiries and bookings

  • Our website shows our properties and their availability. It does not take bookings or payments.
  • Bookings are made with us on WhatsApp, by phone or by email, and are confirmed only when we have received your advance payment and sent you a written confirmation.
  • Availability on the website is imported from Airbnb calendars and may be a few hours behind. A date shown as free is not held until we confirm it.
  • The person booking must be at least 18 and must stay at the property.
  • If you book through Airbnb or another platform, that platform’s own terms, prices and cancellation policy apply instead of sections 3 to 5 below.

3. Prices and payment

  • Prices are quoted in Indian Rupees. GST is charged as the law requires, and your quote says whether it is included.
  • A 50% advance confirms your booking. The remaining 50% is due at check-in.
  • We accept bank transfer (NEFT, RTGS, IMPS) and UPI.
  • You may also pay by card through a secure Zoho payment link. The card fee is added to your payment: 2.36% for Indian cards, 3.54% for international cards.
  • Prices for future dates may change until your booking is confirmed; a confirmed price does not change.

4. Security deposit

Some properties require a refundable security deposit; we tell you the amount when you book. We refund it within 2 hours of check-out, by 12:00 PM on your check-out day, after inspecting the property, less the cost of any damage, missing items or house-rule breaches.

5. Cancellation and refunds

When you cancel Refund
30 days or more before check-in Full refund
Less than 30 days before check-in No refund
No-show No refund
  • Date changes are subject to availability. If we cannot move your booking, the change is treated as a cancellation and a new booking. Changes within 7 days of check-in may incur a charge.
  • Some promotional rates are non-refundable; we will say so clearly before you pay.
  • If we have to cancel, for example because of damage to the property or events beyond our control, you receive a full refund of everything paid. We are not liable for other costs, such as travel.
  • Refunds are made to the original payment method within 2 to 4 business days. Your bank may take longer.

6. Check-in and check-out

  • Check-in from 2:00 PM. Check-out by 10:00 AM.
  • Early check-in or late check-out depends on availability and may be charged.
  • Indian law requires us to register every guest. Each adult must show a valid government photo ID at check-in; foreign nationals must show a passport and valid visa. We may refuse check-in to anyone who cannot, without refund.
  • The number of guests must not exceed what was booked and what the property sleeps.

7. House rules

Each property has its own house rules, shared before arrival. At every property:

  • No smoking indoors, except in designated areas
  • No illegal activities or substances
  • Quiet hours from 10:00 PM to 8:00 AM, out of respect for neighbours
  • No pets
  • No parties or events without our prior written consent
  • Dispose of waste as instructed

Breaking the house rules may lead to deductions from the security deposit or, in serious cases, the end of your stay without refund.

8. Looking after the property

Please treat the property and its furnishings with care, report any damage or fault straight away, and leave it as you found it, allowing for normal wear. You are responsible for damage caused by your group during the stay. Keep doors locked when you go out and do not share keys or access codes.

9. Our liability

We are not liable for loss of or damage to personal belongings, for interruptions to power, water or internet beyond our control, or for injury, except where caused by our negligence. We are not responsible for services provided by third parties we recommend, such as drivers or tour operators. We recommend travel insurance.

10. Events beyond our control

Neither side is liable for failing to perform because of events beyond reasonable control, such as natural disasters, epidemics, government orders or major utility failures. If such an event stops your stay, we will offer alternative dates or a refund under section 5.

11. Photos, reviews and content

The text, photos and design of our website belong to StayAtAloha and may not be copied without permission. If you send us photos or reviews, you allow us to use them to promote our properties.

12. Complaints and disputes

Please tell us about any problem during your stay so we can fix it on the spot. If a dispute cannot be settled between us, these terms are governed by the laws of India and the courts of Goa have jurisdiction.

13. Changes to these terms

We may update these terms. Your booking is governed by the version in force when it was confirmed.

14. Contact

StayAtAloha, operated by RAHUL KHANNA HUF (GST 30AAXHR1935E1Z3), 11/203, Charvi Reemz, Anjuna Mapusa Road, opp. Oxford Arcade, Dmello Vaddo, Anjuna, Goa 403509. Email stayataloha.info@gmail.com. Phone +91 84476 11641 or +91 99999 15179.