Privacy Policy

Last Updated: December 21, 2025

Introduction

Welcome to StayAtAloha (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how RAHUL KHANNA HUF (GST: 30AAXHR1935E1Z3), operating as StayAtAloha, collects, uses, discloses, and safeguards your information when you visit our website https://www.stayataloha.com, use our services, or book accommodations with us.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you:

Make a booking or reservation
Contact us for inquiries
Subscribe to our newsletter
Create an account on our website

Information collected includes:

Full name
Email address
Phone number
Mailing address
Payment information (processed securely through third-party payment processors)
Date of birth (for age verification)
Government-issued ID (as required by local regulations)
Passport details (for international guests, as required by law)

1.2 Booking Information

Check-in and check-out dates
Number of guests
Special requests or preferences
Property selection
Communication preferences

1.3 Automatically Collected Information

When you visit our website, we automatically collect:

IP address
Browser type and version
Device information
Pages visited and time spent
Referring website
Cookies and similar tracking technologies

1.4 Communication Data

Email correspondence
WhatsApp messages
Phone call records (for quality and training purposes)
Feedback and reviews

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery

Processing and managing your bookings and reservations
Sending booking confirmations and check-in instructions
Providing customer support
Communicating important updates about your stay
Facilitating check-in and check-out procedures

2.2 Legal Compliance

Complying with Indian hospitality and tax regulations
Maintaining GST records as required by law
Verifying guest identity as mandated by local authorities
Fulfilling legal obligations under the Information Technology Act, 2000

2.3 Business Operations

Improving our services and property offerings
Analyzing website usage and customer preferences
Sending promotional offers and newsletters (with your consent)
Conducting customer satisfaction surveys
Processing payments and managing accounts

2.4 Security and Fraud Prevention

Protecting against fraudulent bookings
Ensuring the safety and security of our properties
Preventing unauthorized access to our services

3. Legal Basis for Processing (GDPR Compliance)

For users in the European Economic Area (EEA), we process your personal data based on:

Contract performance: To fulfill our booking and service agreements
Legitimate interests: To improve our services and communicate with you
Legal obligations: To comply with Indian and international laws
Consent: For marketing communications (which you can withdraw at any time)

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

4.1 Service Providers

Payment processors (for secure payment processing)
Property management systems
Email service providers
Analytics services (Google Analytics)
Booking platform partners

4.2 Legal Requirements

We may disclose your information if required by:

Law enforcement authorities
Government agencies
Court orders or legal processes
Protection of our legal rights

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

5. Data Retention

We retain your personal information for as long as necessary to:

Fulfill the purposes outlined in this Privacy Policy
Comply with legal, accounting, or reporting requirements (minimum 7 years for GST records)
Resolve disputes and enforce our agreements

After the retention period, we securely delete or anonymize your personal data.

6. Your Rights and Choices

You have the following rights regarding your personal information:

6.1 Access and Correction

Request access to your personal data
Correct inaccurate or incomplete information
Update your contact preferences

6.2 Data Portability

Receive a copy of your data in a structured, commonly used format
Transfer your data to another service provider

6.3 Deletion

Request deletion of your personal data (subject to legal retention requirements)
Right to be forgotten (for EEA residents under GDPR)

6.4 Opt-Out

Unsubscribe from marketing emails (link provided in all promotional emails)
Opt out of WhatsApp marketing messages
Disable cookies through your browser settings

6.5 Withdraw Consent

Withdraw consent for data processing at any time
Note: Withdrawal does not affect the lawfulness of processing before withdrawal

To exercise these rights, contact us at:

Email: alohagoa.in@gmail.com
Phone: +91 8447611641, +91 9999915179

7. Cookies and Tracking Technologies

7.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website.

7.2 Types of Cookies We Use

Essential Cookies: Necessary for website functionality
Analytics Cookies: Help us understand website usage (Google Analytics)
Marketing Cookies: Track your browsing for personalized advertising
Preference Cookies: Remember your settings and preferences

7.3 Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

7.4 Third-Party Cookies

We use Google Analytics and may use Facebook Pixel for advertising purposes. These services have their own privacy policies.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

8.1 Security Measures

SSL/TLS encryption for data transmission
Secure servers and databases
Regular security audits
Access controls and authentication
Employee training on data protection

8.2 Payment Security

We do not store complete credit card information. Payments are processed through PCI-DSS compliant payment gateways.

8.3 Data Breach Notification

In the event of a data breach, we will notify affected users and relevant authorities as required by law.

9. Third-Party Links

Our website may contain links to third-party websites, including:

Social media platforms (Facebook, Instagram)
Booking platforms
Payment gateways
Partner services

We are not responsible for the privacy practices of these third-party sites. Please review their privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Data Transfers

Your information may be transferred to and processed in countries outside India, including countries that may have different data protection laws. We ensure appropriate safeguards are in place for such transfers.

12. Marketing Communications

12.1 Consent

We will only send marketing communications with your explicit consent.

12.2 Unsubscribe

You can unsubscribe from marketing emails by:

Clicking the “Unsubscribe” link in any email
Contacting us directly
Updating your communication preferences

12.3 Transactional Emails

You will continue to receive booking confirmations and service-related emails even if you opt out of marketing communications.

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect:

Changes in our practices
Legal or regulatory requirements
New services or features

We will notify you of significant changes by:

Posting the updated policy on our website
Updating the “Last Updated” date
Sending email notifications for material changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of courts in Goa, India.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

StayAtAloha
Operated by: RAHUL KHANNA HUF
GST: 30AAXHR1935E1Z3

Address:
11/203, Charvi Reemz, Anjuna Mapusa Rd
opp. Oxford Arcade, Dmello Vaddo
Anjuna, Goa 403509, India

Contact:
Email: alohagoa.in@gmail.com
Phone: +91 8447611641, +91 9999915179
Website: https://www.stayataloha.com/

Response Time:
We aim to respond to all privacy-related inquiries within 48 hours.

16. Consent

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.

For Booking Confirmations:
By completing a booking, you consent to the collection and processing of your personal information as described in this Privacy Policy.

StayAtAloha – Your Privacy Matters to Us