Terms & Conditions

Last Updated: December 20, 2025

Introduction

Welcome to StayAtAloha, operated by RAHUL KHANNA HUF (GST: 30AAXHR1935E1Z3). These Terms and Conditions (“Terms”) govern your use of our website https://www.stayataloha.com and your booking of vacation rental properties in Goa, India.

By accessing our website or making a booking, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Definitions

“We,” “Us,” “Our”: RAHUL KHANNA HUF, operating as StayAtAloha
“Guest,” “You,” “Your”: The person making a booking or using our services
“Property”: The vacation rental accommodation booked through our services
“Booking”: A confirmed reservation for a Property
“Check-in”: The start date and time of your stay
“Check-out”: The end date and time of your stay
“Services”: All services provided by StayAtAloha

2. Booking and Reservations

2.1 Booking Process

All bookings must be made through our website, phone, email, or WhatsApp
A booking is confirmed only upon receipt of payment and written confirmation from us
All guests must be 18 years or older to make a booking

2.2 Booking Confirmation

Upon successful booking, you will receive:

Booking confirmation via email/WhatsApp
Property details and address
Check-in instructions
Payment receipt
House rules and guidelines

2.3 Accuracy of Information

You must provide accurate and complete information during booking
You are responsible for verifying all booking details (dates, number of guests, property selection)
Errors in booking information should be reported immediately

2.4 Availability

All properties are subject to availability
We reserve the right to decline bookings at our discretion
Property availability displayed on our website is updated regularly but may not be real-time

3. Pricing and Payment

3.1 Pricing

All prices are listed in Indian Rupees (INR)
Prices include applicable taxes unless otherwise stated
GST will be charged as per Indian tax laws
Prices are subject to change without notice for future bookings

3.2 Payment Terms

For Direct Bookings:

50% advance payment required to confirm booking
Remaining 50% due at the time of check-in

Accepted Payment Methods:

Bank transfer/NEFT/RTGS
UPI
Credit/Debit cards (through payment gateway)
Other methods as communicated

3.3 Security Deposit

A refundable security deposit may be required (amount varies by property)
Deposit amount will be communicated at time of booking
Deposit is refundable within 2 days after check-out, subject to property inspection
Deductions may be made for damages, missing items, or violations of house rules

3.4 Additional Charges

You may be charged for:

Extra guests beyond the agreed number
Early check-in or late check-out (subject to availability)
Additional cleaning services
Damages to property or furnishings
Lost keys or access cards
Violation of house rules

4. Cancellation and Refund Policy

4.1 Cancellation by Guest

Standard Cancellation Policy:

30+ days before check-in: Full refund
Less than 30 days before check-in: No refund
No-show: No refund

Non-Refundable Bookings:

Some promotional rates may be non-refundable
Non-refundable bookings will be clearly marked at time of booking

4.2 Cancellation by StayAtAloha

We reserve the right to cancel bookings in cases of:

Force majeure events (natural disasters, pandemics, government orders)
Property damage or unavailability
Guest misconduct or violation of terms
Fraudulent bookings

In case of cancellation by us:

Full refund of all payments made
No liability for additional costs or consequential losses

4.3 Modification of Bookings

Modification requests subject to availability
Changes made within 7 days of check-in may incur charges
Date changes treated as new bookings if availability is limited

4.4 Refund Processing

Refunds processed within 2-4 business days
Refunds made to the original payment method
Bank processing times may vary

5. Check-in and Check-out

5.1 Check-in

Standard check-in time: 2:00 PM
Early check-in subject to availability (additional charges may apply)
Valid government-issued photo ID required for all guests
Foreign nationals must provide passport and visa details
Maximum occupancy limits must be strictly followed

5.2 Check-out

Standard check-out time: 10:00 AM
Late check-out subject to availability (additional charges may apply)
Property must be left in reasonable condition
All keys/access cards must be returned

5.3 Guest Registration

As per Indian hospitality regulations, all guests must be registered
Required information: Name, address, ID proof, contact details
Failure to provide required information may result in booking cancellation without refund

6. Guest Responsibilities and Conduct

6.1 Property Use

Properties are for short-term vacation rental only
Commercial use strictly prohibited
Subletting or unauthorized third-party use not permitted
Guest count must not exceed booked capacity

6.2 House Rules

Guests must adhere to property-specific house rules, including but not limited to:

No smoking inside properties (unless designated areas)
No illegal activities or substances
Respect for neighbors and quiet hours (typically 10 PM – 8 AM)
Proper waste disposal
No pets
No parties or events without prior written consent

6.3 Property Care

Treat property and furnishings with care
Report damages or maintenance issues immediately
Responsible for damages caused during stay
Return property in the condition received (normal wear and tear excepted)

6.4 Safety and Security

Secure the property when leaving
Do not share access codes or keys with unauthorized persons
Follow all safety instructions provided
Report suspicious activities or security concerns immediately

7. Liability and Indemnification

7.1 Limitation of Liability

StayAtAloha and RAHUL KHANNA HUF are not liable for:

Loss, theft, or damage to personal belongings
Personal injuries sustained on the property (except due to our negligence)
Interruptions in utilities or services beyond our control
Natural disasters, acts of God, or force majeure events
Third-party services or products recommended by us

7.2 Guest Liability

Guests are liable for:

Damages to property, furnishings, or equipment
Violations of house rules or local laws
Disturbances to neighbors or other guests
Any costs incurred due to guest misconduct

7.3 Indemnification

Guests agree to indemnify and hold harmless StayAtAloha, RAHUL KHANNA HUF, and our representatives from any claims, damages, or expenses arising from:

Guest’s use of the property
Violation of these Terms
Violation of any laws or regulations
Damage to property or third-party claims

7.4 Insurance

We strongly recommend guests purchase travel insurance covering:

Trip cancellation
Medical emergencies
Personal liability
Loss of personal belongings

8. Force Majeure

Neither party shall be liable for failure to perform obligations due to circumstances beyond reasonable control, including:

Natural disasters (earthquakes, floods, cyclones)
Pandemics or health emergencies
Government orders or restrictions
War, terrorism, or civil unrest
Strikes or labor disputes
Utility failures or infrastructure breakdowns

In such events, we will work with guests to find reasonable solutions, which may include:

Rescheduling the booking
Partial or full refunds (at our discretion)
Alternative accommodation options

9. Privacy and Data Protection

9.1 Personal Information

We collect and process personal information as described in our Privacy Policy
Guest data is used only for booking management and service delivery
We comply with applicable data protection laws

9.2 Communication

Guests consent to receive booking-related communications via email, SMS, or WhatsApp
Marketing communications sent only with explicit consent
Unsubscribe options provided in all marketing communications

10. Intellectual Property

10.1 Website Content

All content on our website (text, images, logos, designs) is owned by RAHUL KHANNA HUF
Protected by copyright and intellectual property laws
Unauthorized use, reproduction, or distribution prohibited

10.2 User-Generated Content

By submitting reviews, photos, or other content:

You grant us a non-exclusive, royalty-free license to use such content
You confirm you own the rights to submitted content
We reserve the right to remove inappropriate content

11. Dispute Resolution

11.1 Complaints

Complaints should be reported immediately to our customer service
We aim to resolve all issues promptly and amicably
Contact: stayataloha.info@gmail.com or +91 8447611641

11.2 Mediation

Disputes will first be attempted to be resolved through good-faith negotiation
If negotiation fails, parties agree to mediation before legal action

11.3 Governing Law and Jurisdiction

These Terms are governed by the laws of India
Exclusive jurisdiction: Courts of Goa, India
Legal proceedings must be conducted in English

12. Amendments and Updates

12.1 Changes to Terms

We reserve the right to modify these Terms at any time
Changes effective upon posting on our website
Continued use after changes constitutes acceptance
Material changes will be communicated to existing bookings

12.2 Notification

“Last Updated” date indicates most recent revision
Guests encouraged to review Terms periodically

13. Severability

If any provision of these Terms is found to be invalid or unenforceable:

That provision will be modified to reflect the parties’ intention
Remaining provisions remain in full force and effect

14. Entire Agreement

These Terms, together with our Privacy Policy and property-specific house rules, constitute the entire agreement between you and StayAtAloha.

15. Contact Information

For questions, concerns, or support regarding these Terms:

StayAtAloha
Operated by: RAHUL KHANNA HUF
GST: 30AAXHR1935E1Z3

Address:
11/203, Charvi Reemz, Anjuna Mapusa Rd
opp. Oxford Arcade, Dmello Vaddo
Anjuna, Goa 403509, India

Contact:
Email: stayataloha.info@gmail.com
Phone: +91 8447611641, +91 9999915179
Website: https://www.stayataloha.com/

Customer Support Hours:
Available daily from 9:00 AM to 9:00 PM IST

16. Acknowledgment

By making a booking or using our services, you acknowledge that you have:

Read and understood these Terms and Conditions
Agree to be bound by these Terms
Are legally capable of entering into binding contracts
Provided accurate and truthful information

Thank you for choosing StayAtAloha. We look forward to hosting you!